Returns & Exchanges

At Zentra Stores, we accept returns or exchanges only in the following situations:

* Incorrect product received
* Incorrect size received
* Product received damaged or defective

Not Eligible for Return/Exchange

Returns or exchanges will not be accepted in cases of:

* Change of mind after placing the order
* Dislike of the colour, style, or fit
* Incorrect size selected by the customer while ordering

Important Conditions

* A return or exchange request must be raised within 48 hours of delivery.
* A complete, unedited unboxing video is required as proof. The video should clearly show the package and the product received.
* The product must be unused, unworn, unwashed and in its original condition, with all original tags and packaging intact.
* Discounted products, clearance-sale items, accessories and innerwear are not eligible for return or exchange.

How to Request a Return or Exchange

To raise a request, contact Zentra Stores through:

📧 zentrastores02@gmail.com
📱 WhatsApp: 9993160445

Please provide your Order ID, unboxing video and clear pictures of the product.

Once we receive your request, our team will review the details. If the request is approved, we will arrange the pickup or provide instructions for returning the product, depending on the situation.

After the returned product is received and inspected, we will process the applicable replacement, store credit or refund.

Refund Policy

Once your refund has been approved, it will generally be processed within 7–10 working days.

The refund will be made to the original payment method, wherever applicable, or may be provided as Zentra Stores store credit.