ZENTRA STORES – TERMS OF SERVICE & PRIVACY POLICY

1. General Terms

Welcome to Zentra Stores. We operate an online fashion store through our Shopify-powered website, offering selected clothing products to our customers.

By browsing our website, placing an order, or using our services, you agree to the terms outlined in this policy. Please read these terms carefully before making a purchase.

Zentra Stores reserves the right to revise these terms when necessary. Any updated version will be published on our website.

2. Orders & Payment Terms

* All orders depend on product availability and successful order confirmation.
* We reserve the right to cancel an order in cases involving stock shortages, incorrect pricing or listing information, suspected fraudulent activity, or other valid reasons.
* Product prices are displayed in Indian Rupees (₹). Applicable taxes will be included or shown as specified during checkout.
* Customers must complete payment through the payment methods displayed at checkout.
* Orders will be processed after the required payment confirmation.
* If an order is cancelled or a payment is eligible for a refund, the applicable amount will be handled according to our refund terms and payment provider’s procedures.

3. Shipping & Delivery

* Orders are prepared and dispatched within the processing period stated on our website or communicated at the time of purchase.
* Delivery estimates may vary depending on the customer’s location, courier service, weather conditions, public holidays, and other logistical circumstances.
* Once the order has been shipped, tracking information will be shared whenever available.
* Customers are responsible for providing a complete and accurate shipping address and contact number.
* If a shipment cannot be delivered because of incorrect address details, repeated delivery failures, or the recipient’s unavailability, additional shipping charges may apply where permitted.
* If tracking shows that an order has been delivered but the customer has not received it, please contact us promptly so that we can assist with a courier investigation.

Delivery timelines are estimates and may occasionally be affected by circumstances outside our control.

4. Returns, Exchanges & Refunds

At Zentra Stores, customer satisfaction matters to us. However, returns and exchanges are accepted only under the conditions described below.

Eligible Cases

A return or exchange request may be considered when:

* A different product from the one ordered has been delivered.
* A different size from the size ordered has been delivered.
* The product arrives damaged or has a manufacturing defect.

Cases Not Covered

We do not accept returns or exchanges for:

* Change of mind after placing an order.
* Personal preferences regarding colour, appearance, style, or fit.
* Incorrect size selection made by the customer while ordering.

Conditions for Submitting a Request

* The customer must contact us within 48 hours of delivery.
* A complete, unedited unboxing video showing the package and product is mandatory.
* Clear photographs of the received product and packaging must be provided.
* The item must remain unused, unworn, and unwashed, with original tags and packaging intact.
* Discounted or clearance items, accessories, and innerwear are excluded from return or exchange.

Return & Exchange Procedure

To submit a request, contact our support team using the details below. Please include:

* Your order number.
* A complete unboxing video.
* Clear photographs showing the issue.

Our team will review the information and inform you of the next steps. If the request is approved, we will explain the return shipping or pickup procedure applicable to your order.

After the returned item has been received and inspected, an eligible case may be resolved through a replacement, store credit, or refund, depending on availability and the circumstances.

Refund Processing

Approved refunds are generally processed within 7–10 working days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Where applicable, refunds will be sent to the original payment method. Store credit may be offered where appropriate and agreed upon.

5. Product Descriptions & Appearance

We make reasonable efforts to provide clear product descriptions, photographs, size information, and other relevant details.

Actual product colours and appearance may vary slightly because of lighting, photography, screen settings, or differences between devices.

Customers are encouraged to review the available product details and size information before placing an order.

6. Privacy Policy

Zentra Stores respects the privacy of its customers. This section explains the types of personal information that may be collected when you visit our website, place an order, or contact our support team.

Information We May Collect

Depending on how you use our website, information may include:

* Personal details: Name, email address, phone number, billing address, and delivery address.
* Order information: Products purchased, order history, cancellations, returns, and transaction details.
* Payment-related information: Payment status and transaction references supplied by payment providers. Sensitive payment details may be processed directly by the relevant payment service provider.
* Technical information: IP address, browser type, device information, cookies, and website usage data.
* Customer communications: Messages, support requests, and other information you voluntarily provide.

How Information Is Collected

Information may be collected when you:

* Place an order or enter details at checkout.
* Contact us by email or WhatsApp.
* Browse or interact with our website through cookies and similar technologies.
* Make a purchase using third-party payment, shipping, or other service providers.

How We Use Your Information

We may use customer information to:

* Confirm, process, and deliver orders.
* Manage payments, cancellations, eligible returns, and refunds.
* Respond to questions and provide customer support.
* Maintain website functionality and improve the shopping experience.
* Detect suspicious transactions and help protect our customers and business.
* Send order updates and, where permitted, marketing communications.
* Meet applicable legal, accounting, tax, and regulatory obligations.

Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our store, including:

* Shopify, which provides our e-commerce platform.
* Payment processors that facilitate transactions.
* Courier and logistics partners responsible for deliveries and returns.
* Technology, analytics, and customer support providers.
* Government authorities or other parties when disclosure is required by applicable law.

We do not share personal information indiscriminately. Information is shared as reasonably necessary for the purposes described in this policy or where legally required.

Cookies & Third-Party Services

Our website and service providers may use cookies or similar technologies to support essential website functions, understand website activity, and improve the customer experience.

Third-party services may operate under their own privacy policies and terms. Customers should review those policies where appropriate.

Shopify also processes information in connection with the services it provides. For further details, please review Shopify’s official privacy policy.

7. Customer Privacy Rights

Subject to applicable law, customers may request to:

* Access personal information held about them.
* Correct inaccurate information.
* Request deletion of personal information where legally permissible.
* Withdraw consent or opt out of marketing communications where applicable.
* Raise concerns about the handling of their personal information.

To submit a privacy-related request, contact us at zentrastores02@gmail.com. We may need to verify your identity before processing certain requests.

8. Children’s Privacy

Our website is intended for people who can legally make purchases under applicable law. We do not knowingly collect children’s personal information in violation of applicable legal requirements.

A parent or legal guardian may contact us if they believe a child has provided personal information inappropriately.

9. Data Security & Retention

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, or disclosure.

However, no online platform or electronic transmission method can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary for order fulfilment, customer support, legal obligations, accounting requirements, security, and dispute resolution, subject to applicable law.

10. Applicable Law & Dispute Resolution

These terms are intended to be interpreted in accordance with the applicable laws of India.

Any dispute relating to our website, products, or services will be handled in accordance with applicable Indian law and the jurisdiction of the competent courts, as legally applicable.

11. Contact Zentra Stores

For questions about orders, products, returns, exchanges, or privacy, please contact us through the following channels:

Business Name: Zentra Stores

Email: zentrastores02@gmail.com

WhatsApp: +91 9993160445

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.

Thank you for shopping with Zentra Stores.